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RIDER POLICIES

All passengers are required to wear seatbelts.
All wheelchairs and passengers must be properly secured at all times. Passengers that are not properly secured will not be transported.
Unsafe, discourteous or destructive behavior will not be tolerated and could result in immediate expulsion from the vehicle.

Passenger Policy - Passengers 15 years and under
• Passengers 15 years and under must travel with an accompanying adult.
• All children must be secured by a seat belt prior to the vehicle moving and are to remain seated for the duration of the trip or bus ride.
• Child safety seats for infants must be provided by the accompanying adult passenger.
• Child’s safety is the responsibility of the accompanying adult.
• All wheelchairs and passengers must be properly secured at all times. Passengers that are not properly secured will not be transported.
Unsafe, discourteous or destructive behavior will not be tolerated and could result in immediate expulsion from the vehicle.

Baby Carriages, Strollers and Collapsible Carts
It is CART”s policy to require children to be removed from carriage or stroller for the duration of the trip.
Strollers, carriages and empty carts must be collapsed before boarding the bus.
Strollers, carriages and carts must be placed between seats and remain out of the bus aisle.

Shopping Bags and Parcels
Passengers must be able to manage their own shopping bags as the driver is not allowed to assist with passengers’ baggage.
Shopping bags and parcels must be stowed under the seat, on the floor in front of the seated passenger or on passenger’s lap.
Shopping bags and parcels must remain out of the bus aisle and cannot take up a seat if the seat is needed for a passenger.

Cell Phones & Radios
For the comfort of other passengers, please refrain from cell phone use and playing loud radios while on the bus.

Eating, Drinking and Open Containers of Food.
For the safety and comfort of others on the bus, passengers are asked to refrain from
eating, drinking on the bus and carrying open containers of food and drink.

Smoking
For the safety of other passengers and the driver, smoking is strictly forbidden while on the bus.

Tipping, No Shows, Cancellations and Addresses
Tipping the driver is not permitted.
No shows are disruptive to timely service when a CART vehicle arrives at a scheduled pick up, and the rider is not ready or does not take the trip.

When a passenger fails to provide at least 24-hour notice of a cancellation, it not only disrupts service, but may prevent CART from being able to accommodate another customer's request in as timely a manner as possible.
Service is disrupted when a passenger gives the call center an incorrect pickup or drop off address or fails to give notice of a change in address.

   
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