Rider Policies

All passengers are required to wear seatbelts.
• All wheelchairs and passengers must be properly secured at all times. Passengers that are not properly secured will not be transported.
• Unsafe, discourteous or destructive behavior will not be tolerated and could result in immediate expulsion from the vehicle.

Passenger Policy – Passengers 15 years and under
• Passengers 15 years and under must travel with an accompanying adult.
• All children must be secured by a seat belt prior to the vehicle moving and are to remain seated for the duration of the trip or bus ride.
• Child safety seats for infants must be provided by the accompanying adult passenger.
• Child’s safety is the responsibility of the accompanying adult.
• All wheelchairs and passengers must be properly secured at all times. Passengers that are not properly secured will not be transported.
• Unsafe, discourteous or destructive behavior will not be tolerated and could result in immediate expulsion from the vehicle.

Baby Carriages, Strollers and Collapsible Carts
• It is CART”s policy to require children to be removed from carriage or stroller for the duration of the trip.
• Strollers, carriages and empty carts must be collapsed before boarding the bus.
• Strollers, carriages and carts must be placed between seats and remain out of the bus aisle.

Shopping Bags and Parcels
• Passengers must be able to manage their own shopping bags as the driver is not allowed to assist with passengers’ baggage.
• Shopping bags and parcels must be stowed under the seat, on the floor in front of the seated passenger or on passenger’s lap.
• Shopping bags and parcels must remain out of the bus aisle and cannot take up a seat if the seat is needed for a passenger.

Cell Phones & Radios
• For the comfort of other passengers, please refrain from cell phone use and playing loud radios while on the bus.

Eating, Drinking and Open Containers of Food.
• For the safety and comfort of others on the bus, passengers are asked to refrain from 
eating, drinking on the bus and carrying open containers of food and drink.

Smoking
• For the safety of other passengers and the driver, smoking is strictly forbidden while on the bus.

Tipping, No Shows, Cancellations and Addresses 
• Tipping the driver is not permitted.
• No shows are disruptive to timely service when a CART vehicle arrives at a scheduled pick up, and the rider is not ready or does not take the trip.

• 
When a passenger fails to provide at least 24-hour notice of a cancellation, it not only disrupts service, but may prevent CART from being able to accommodate another customer’s request in as timely a manner as possible.
• Service is disrupted when a passenger gives the call center an incorrect pickup or drop off address or fails to give notice of a change in address.